File the report

From the project page, select the button to create a new report. You will see a form with a few fields. We will go through each one.

Pick the correct game version using your build numberbuild numberThe version code for the exact copy of the game you are running. The RSI Launcher shows it under the Launch Game button. Always include it in a bug report so developers test the right version., and the channel you were on. The channel is whether you were on the liveLiveThe main public branch — the version everyone plays by default. Distinguished from PTU/EPTU during testing windows. game or the test build, the PTUPTUPublic Test Universe — a test server where players try upcoming patches before they go live. Backers above a certain pledge tier or who get invited can access it.. This tells developers where to look. Official RSI support article

Other players find your report by its title when they search. A vague title hides your bug; a clear one helps others find and confirm it. Official RSI support article

This is the heart of the report. Reproduction stepsreproduction stepsThe exact actions that make a bug happen again, written as a short numbered list. Clear steps let a developer recreate the problem on their own machine, which is usually the first step to fixing it. are the exact actions that make the bug happen, as a short numbered list. Include where you were and what you were doing, so a developer can follow along. Official RSI support article

A clear set of steps looks like this:

1. Spawn your ship at New Babbage and take the elevator down.
2. Walk to the transit hub and call the elevator to platform two.
3. Wait by the doors for thirty seconds.
4. The elevator never arrives and the call light stays on.

Add the screenshot or video, your DxDiagDxDiagA built-in Windows tool that lists your computer's parts and drivers. Run it, save the report, and attach the file to a bug report so developers know exactly what setup the bug happened on. report, and your Game.logGame.logA text file the game writes every time you play. It records what loaded, what you did, and any errors. Developers read it to trace the cause of a bug, so it helps to attach it to a report. if the form accepts it. Evidence gives context that text alone cannot. Official RSI support article

Use the More info field to add anything else useful — how often it happens, whether it happens for friends too, and anything you tried that changed it. Official RSI support article Then submit.